Updated on 2 July 2019
We hope you love everything you order from us, but we get that sometimes things don’t work out!
Please note that unfortunately we do NOT do any exchanges. If you purchase the wrong product/size, you will still need to do this Returns process and purchase the correct size on a separate order.
Our Online Returns policy*
- We will happily receive returns within 14 days of you receiving your order.
- If we’ve sent you the wrong item or your item is faulty/damaged we’ll happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at your own expense.
- All returned products must be unused, in their original undamaged packaging. Read below for more information.
- All returns must be sent back with a completed Returns Form & a copy of your invoice or package slip inside the parcel.
- Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds to be issued.
- We do not refund sale items for a change of mind or incorrect sizing.
How do I return an item?
Simply download & fill out a copy of our Returns Form, include this in your parcel along with a copy of your invoice or package slip.
When will I receive my refund?
This all depends how you choose to send your returns to us!
Returns that are sent back via standard post can take 2-14 business days whilst express can take as little as 1 day to reach our warehouse.
Once received, your request will be processed and refunded within a few days.
Please note that your financial institution may need 3-5 days to clear the funds back into your account.
Where will I see my refund?
For refunds, we can only process them back to your original payment method.
Can I exchange?
Unfortunately, we can't do exchanges. Due to system limitations, we can only offer refunds. If you purchase an incorrect product, you will need to go through our Refund process and purchase a new product afterwards.
I have received the wrong product. What do I do?
If you have received an incorrect item, please email email@example.com along with your order number, description of what you have incorrectly received along with photos. A customer service team member will be in touch with you regarding the Returns Process. Please do not send any products back without contacting us.
The product I ordered is faulty or damaged. What do I do?
If the item you have purchased is faulty please email our firstname.lastname@example.org and include your order number with a photo and description of the faulty/damaged product. A customer service team member will then be in touch with you regarding the Returns process. Please do not send faulty product back without contacting us.
Will I need to cover the cost of postage for my return order?
We’ll happily cover the cost of return postage only if you have received the incorrect product or if your product has arrived damaged or faulty. Unfortunately, we can’t cover the cost of shipping for change of mind or size.
Just a tip!
We also recommend to get tracking with your parcel as goods are the customer’s responsibility until they are receipted back and all shipping costs are at the expense of the customer.
*Our returns policy can be changed without notice.